Create a Vision For Your Customer Service Training

During a cold winter season, smart organizations get busy preparing for spring. One way to prepare is to create (or confirm) a clear and motivating vision of what you want to become. Back this vision up with customer service training and other measures and you can transform your business for the better. Your engaging service vision is one of the “12 Building Blocks for a Superior Service Culture” we teach at UP Your Service! College. This vision can serve as a guiding light for customer service training and to focus your efforts now and in the future.

1. Why do I need an engaging service vision to assist with customer service training?

An engaging service vision is fundamental. It gives people a sense of purpose, value and meaning. It provides a platform on which to build customer service training programs. An engaging service vision is inspiring. It arouses feelings of ambition, enthusiasm and commitment that lasts well beyond customer service training.

An engaging service vision gives direction. It provides an unmistakable idea of what is sought, and what is not, delivering valuable customer service training in the process. Many organizations have some statement of commitment to service. And most of these statements fall flat and do nothing to bolster customer service training.

An engaging service vision captivates attention. It is distinctive, motivating and clear. It is unique, and powerful, and yours. Customers should hear your vision and say, Yes! That is who you are. Staff members should read your vision and say, Yes! That is who we want to be.

2. Why should my service vision be different from others?

How do you want to be known? Why are you different from the competition? What makes you stand out from the crowd? Promising “excellent service” is no longer enough to interest customers or staff. Excellence sounds good, but you intend to be excellent at what? A vision guides your actions, customer service training and can even mold your future.

Discover the style of service your customers value most, then craft an engaging service vision to address and fulfill their needs. For example, excellent service in a hospital should be warm and caring, but that’s not what you want at a computer store or car wash. You need a unique vision to guide customer service training for your distinct business.

Some restaurants are known to be elegant and expensive, but that’s not what most customers want when the whole family goes out for dinner. A leading Roads and Transport Authority promises “Smooth and Safe Transportation for All.” Think smooth roads and railways, but also smooth licensing procedures. Think safe travel, but also safe handling of your personal details and data. The Raffles Hotel has a mission statement that includes this vision: “…delighting patrons with many memorable experiences.” People go to Raffles for good times and great memories, and Raffles staff members are delighted to make them happen. The vision backs up customer service training for the unique environment.

Wipro, a world class IT services provider from India, who caters to both domestic and international markets, promises to be the “Proactive Value Adding Service Partner” of choice. Their customers get new ideas from a company they can partner with for the future, not just a low cost vendor who only meets minimum specifications. This vision guides customer service training and inspire staff to perform. Singapore Airlines has a tag line that sets an extraordinary standard: “Service even other airlines talk about.” Annual service awards praise those who go beyond the call of duty to make this tag line real. Customer service training programs back up the vision and help reinforce it. Xerox Emirates promises to be “Much Better than Expected.” They are always coming up with new ways to surprise their customers and excite their staff.

The Japanese have twenty different words for “quality,” each with a different meaning: craftsmanship, design, durability, efficient use of materials, packaging, power consumption, presentation and more. Your customers have as many different words and meanings for “excellent customer service”. Which ones are right for you?

3. What guidelines should I follow when writing an engaging service vision? Telus webmail down

Create a mantra to motivate your team and incorporate it into everything from daily work life to customer service training. Your engaging service vision must be easy to remember and act upon, even in a crisis. Mantra means “a tool for thinking”. Make sure yours really works and incorporate it into your customer service training.

Align to the core values of your brand. The service vision of “UP Your Service! College” is: “A world where people are educated and inspired to excel in service, to customers and to one another.” This is consistent with our core values of Personal Responsibility, Continuous Improvement and Abundant Generosity (among others). Does your service vision match and magnify your values?

Align to your customers’ values. A budget airline says “We make flying fun!” Their customers want safe and inexpensive flights from point A to B. But they value an experience that doesn’t make air travel a chore, even on a low cost airline. By sharing jokes with passengers, being playful with each other and even singing songs, crew members add value for customers without raising costs. They make their own work lives more enjoyable, too.

Be clearly understood throughout the organization. An engaging service vision must make sense for those in the front office and the back office and at every level from top to bottom. Use clear and practical language, not theoretical and intellectual prose. Be sure to reinforce the organization’s vision through customer service training.

Calculating the Real Value of Your Home Without an Agent

Selling your home without an agent can be a huge decision. It can feel like a giant mountain of a task for first-time sellers. Selling your own house by yourself might sound empowering and there’s no doubt that it’s a challenge to sell your home by yourself as there’s a lot that goes into the process that a typical homeowner might not know. But thousands of people are doing it and once you know the process, it’s actually very doable.

If you are planning to sell your own house and getting ready to put your property on the market, the biggest fear that you might have is – selling your home below its market value and losing money. But what is the right price for your home? A home’s fair market value defines what you could expect to receive if you were to sell your home on that day. This value can differ while you are asking different estate agents and realtors. But why take their word for it?

If you don’t know how to determine the market value of your house, you are not alone. Most of the homeowners are absolutely clueless about their home’s true worth. fritidshus

Don’t be an average homeowner.

Here’s how to know the real value of your home if you are selling it without an agent:

Factors that determine a home valuation

  • Location
  • Safety
  • Number of rooms
  • Curb appeal
  • Square footage
  • Type of the property
  • Age of the property
  • Upgrades and improvements
  • Market trends
  • School district
  • Construction and repair

Use online valuation tools
There are numerous websites available on the internet that can give you an estimate of your home’s worth such as Zillow, CoStar, and Redfin, etc. You can use these sites, along with other methods, to build a rough estimate of your property’s market value. To achieve accurate results from these websites, you need to provide honest information about the property. You can also include the remodeling or upgrade work that you might have gotten done after you purchased the property.

Square footage
This is a very basic, yet effective method of evaluating the worth of your home. Locate the recently sold properties in your area that are similar to your home in size, features, age, and square footage. Find the mean sales price of these properties by adding up the total sales price of each property and dividing it by the number of properties. Repeat the same step for the square footage of the properties. Divide the mean sale price by average square footage to calculate the average value of the properties per square foot. Finally, multiply the average value of the properties per square to the number of square feet in your home. This will give you a very accurate estimate of the fair market value of your home.

Mean sales price = Total sales price of all properties / total number of properties

Mean square footage = Total square footage of all properties / total number of properties

Per square foot value = Mean sales price / mean square footage

The market value of your home = Per square foot value * Number of square feet in your home.

Perform a market analysis
If you hire a real estate agent, they usually perform a market analysis for you to evaluate your home’s worth. But since you are selling our own house, you’ll need to run a comparative market analysis by yourself. To make sure that the price point that you’ve set for your home is fair, you should study the market trends and prices of the properties around you in your neighborhood. In your market analysis, match your property to comparable properties in your neighborhood in terms of features, to get an estimated value of your property.

How to Write 5 Paragraph Essays – Five Steps to Essay Writing Success

If you have been trying to learn how to write 5 paragraph essays, you will find that this article gives you a quick and easy breakdown of what is needed for each paragraph. If you follow this approach your essay will be well structured and satisfy the requirements of how to write 5 paragraph essays. The article also gives you access to further essay writing tools that will refine your skills in how to write 5 paragraph essays.

1. How to Write 5 Paragraph Essays – The Introduction

In learning how to write 5 paragraph essays, bear in mind that the first paragraph should clearly explain what the subject of the essay is. The introduction also needs to introduce what your main points will be.

There should have at least three of these main points – one for each of the 2nd, 3rd and 4th paragraphs, which together will form the central ‘core’ of your essay.

The introduction also needs to generate sufficient interest to entice the reader into the main body of the essay.

When learning how to write 5 paragraph essays, remember to avoid long drawn-out paragraphs. This makes for tedious reading, and quickly loses the reader’s attention.

2. The 2nd Paragraph – Developing Your Main Idea

When working out how to write a 5 paragraph essay, remember that the second paragraph has to include information and a discussion about the most important aspect of the essay. If the essay is a commentary on a piece of written work, then you should explain how you have interpreted the main idea in that written work.

The reader’s interest in the subject must be further enhanced by discussing several interesting aspects related to the main idea. For example, if your essay topic is about the history of your city, your main idea could be that the first settlement of that area was due to a nearby goldmine. Related ideas could be that the city thrived because the gold resources were extensive and easily mined

Once you have dealt with the main idea of your 5 paragraph essay, it is time to write about the next most important aspect of your essay topic.

3. The 3rd Paragraph – Developing Your Second Idea

This paragraph should draw the reader through from paragraph 2 into the second most important aspect of the subject.

In the example given above, the second most important idea could be that the city’s location was also due to the transport opportunities that the nearby river offered. You can discuss how this relates to the main idea, perhaps because of the ease through which the gold could be transported away from that area.

Is Mobile Car Valeting Service a Good Option After the Holidays?

So the holidays are over and you are now considering whether to have your car cleaned by a mobile car valeting company. That is surely a wise idea, especially if your vehicle has endured the elements so far and you will need to use even more after the holidays. car valeting

Many people question the usefulness of mobile car valeting services after the holidays, but the truth of the matter is that the time is just as good as any to book a service. Although you may feel like you should rely on your conventional car wash to clean your car, there are some arguments pointing towards hiring a valeting service:

You get it done at your home – nobody likes to leave their home, especially when it is only to get the car cleaned. Who knows how cold it is outside and what state the roads are in. There might be snow and ice and the forecast may not be promising. To avoid this problem altogether, you can actually have your car cleaned at your own home, because that is what mobile car valeting is all about. It is a huge benefit, which you can take advantage of immediately after the holidays.

You can focus on other tasks – since you don’t have to waste time getting the car to the car wash, you can actually get other work done. This includes taking some time to rest after the hectic Christmas and New Year Eve’s events and perhaps getting something done in your home. After all, if you held a party there, it is probably wise to focus your effort on dealing with the mess rather than wasting your time and energy on car cleaning.

You can benefit from special offers – it is not a secret that many companies offer their services at discounted price immediately after the holidays. If you are looking to save money and still get the job done, then now is the best time to book one. Of course, you shouldn’t be worried that the service you are provided will be of poor quality, as many companies are serious and will not compromise their work.

Your car will look like brand new – they say that New Year is time for new things, so what better to get your car looking like new than immediately after that. Whether you have work to do with the vehicle or you just want to feel good in it, a proper clean can assure that it is looking immaculate.

The Two Week Fat Burning and Muscle Building

Burning body fat and building lean muscle mass may not be possible to attain at the very same time but you can still reach both of these goals if you look at your progress every two weeks following a simple alternating program. Would you prefer getting very thin and then building muscle, building muscle mass and then losing body fat or do you want both at the same time? If you are very overweight or obese then you should stick to the first approach, if you are extremely under weight then follow the second approach but if you are somewhere in the middle then the best approach for you none other than the alternating method. If you think that the alternating approach suits you, then keep reading.

The concept is that you do a muscle building program one week and the very next week, follow a fat loss work. Many experts and personal trainers at this point would say – You will lose all muscle that you have built during the first week. Well, why do you think we lose muscle mass? The main culprit is cortisol – A hormone that is a body stabilizer. It stabilizes body temperate and metabolism. If cortisol levels rise, you start losing muscle mass. It rises if you start starving yourself and also right after a workout. If you can keep cortisol levels under control then you are can avoid losing muscle mass. Is you take small and frequent meals and have a good post workout meal; you can avoid muscle loss completely. Here is the two week guide (workouts should not be longer than 30 minutes): cardarine

Week 1

60 – 80% of your maximum lifts
6 – 10 reps
Slow concentric movements (coming back to the normal position)
Explosive eccentric movements (going against the force)
Rest about 1 minute
Full body workouts
1 compound exercise per body part
Plenty of rest
HIIT once a week after smaller muscle group workout

High calorie diet – High Low GI carbohydrates, High proteins and low fats
High GI carbohydrates and fast absorbing protein post workout
No fats 2 hours before the workout
25 grams of fiber

Week 2

Workouts (you can also do strength circuits – No long duration cardio)
60% of your maximum lifts
8 – 15 reps (more reps for smaller muscle groups)
Fast and explosive movements
Multiple joint movements
Rest 30 seconds
Full body workouts – alternating between upper and lower body
HIIT 2 – 3 times a week

High protein, medium unsaturated fats and low carbohydrates
Fast absorbing proteins post workout
Main carbs for breakfast
No fats 2 hours before the workout
25 grams of fiber

You do lots of muscle building, concentrate on full body workouts with high calories in the first week. This increases your testosterone and growth hormone (HGH) levels. Eating the carbs after your workout will slow down the HGH production but increase insulin for protein synthesis and pushing the carbs in the muscles and not storing them. BUT you HGH will raise during the night so no worries :-). For even better results you can slow down both your eccentric and concentric movements, but lower the weight. The very slow movement in both positive and negative directions is a very very effective way to REALLY exhaust your muscles.



IT Certified Specialist Free Online Training


The IT Licensed Professional (IT) credential (certification) is for specialists who have the abilities to efficiently apply a IT product or innovation as component of a service remedy in a company. Hands-on experience with a product is essential to efficiently accomplish certification. There are lots of IT qualifications to acquire and also many cost-free online training centers that also have pay certification tutoring, complimentary research study guides and complimentary practice exam questions to help you pass your IT certification exam. More info

The IT Certified Professional has various accreditations that represent specialized fields of information technology such as: IT Qualified Innovation Professional (MCTS) and also IT Qualified IT Expert (IT) qualifications provide IT professionals with an easier and a lot more targeted structure to show their technological as well as expert skills. The new IT Certified Innovation Expert (MCTS) credential highlights your skills using an accurate IT modern technology. You can demonstrate your abilities as an IT specialist or designer with comprehensive knowledge of the IT modern technology that you make use of today or are planning to release. The IT Licensed IT Professional (IT) credential lets you highlight your area of expertise. Currently you can distinguish yourself as an IT specialist with the existing skills as well as tested job-role capabilities to work effectively with a thorough collection of IT technologies.

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Humidifiers for CPAP Machines

CPAP machines increasingly feature humidifiers. This is one of the many developments in CPAP machines over the past two decades designed to make the treatment more tolerable for a greater variety of patients. Other changes have included machines becoming quieter and smaller. CPAP Batteries

Humidifiers are not actually an intrinsic part of CPAP machines and the treatment will work just fine without them. The difference is that some people simply cannot become properly accustomed to the treatment. A simple humidifier therefore can make the whole difference between the success and failure of CPAP treatment. Of course, other changes such as reduction in size and noise output and the introduction of varying pressure have helped more users access the benefits offered by CPAP.

The suggestion to introduce humidifiers to CPAP machines first came about as a result of the drying action of conventional devices. The continuous flow of air which is passed through the windpipe whilst the patient sleeps used to dry out the nasal passage and the throat. For this reason, patients frequently suffered sore throats and even nose bleeds. A humidifier ensures that the air passed through the windpipe does not become too dry.

CPAP machines with humidifiers feature a tank of water. As air is passed over the surface of water it will collect evaporated water droplets, ensuring that only humid air is inhaled. In order to maximise the amount of water that evaporates, the water tanks tend to either have a large, shallow shape to maximise surface area or heat the water slightly to encourage evaporation.

Some people mistakenly believe that humidifiers blow warmer air into the throat. Although it may feel this way, this is not strictly true. Rather it is the humidity of the air blown by the CPAP machine being more humid than the air outside which makes it feel warmer. Relative humidity makes air feel warmer or cooler, this fact is recognised by the heat index.

Although humidifiers aren’t strictly necessary to guarantee success of the treatment with many patients successfully using the devices without them, they can make a significant difference. Although renowned and respected amongst patients and the medical world, CPAP treatment has one major downfall: the fact that so many people struggle to become used to it. If the humidifier is the simple piece of technology which inexpensively and simply makes CPAP treatment that bit more accessible than perhaps it is the answer to every sleep apnoea sufferer’s dreams.

You may often wonder how the bookmakers make cash on football

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The Multilayered Cryptocurrency

Questions have arisen unto whether bitcoin is turning into a multilayered system. Well, the answer is yes. This article seeks to outline the various layers onto which bitcoin lies on. It’s all yours!

Have you heard of those who refer to bitcoin as digital gold? Clearly, the crypto-currency is quickly gaining popularity and acceptance in the crypto world. The value of the coin is estimated to rise higher. However, it is also noted that the coin can gain or lose 50% of its value overnight. This causes speculations amongst investors but the coin is nevertheless a ”digital gold”. And to the question of whether bitcoin is a multilayered system, it should be known that bitcoin exists on two main layers. These are the mining and the semantic layers. best altcoins

The mining layer

This is the layer in which the coin is created. Besides bitcoins, ether is also created in this layer. After creation of the coins, valid blocks of bitcoins are transferred to the ledger. Here, currency generation is done. It should be noted that the currency is generated from transactions which are contained in the blocks of bitcoins. The blocks are known as transaction fees. The currency can also be generated from the network itself, or you can say ”from the thin air”. The main advantage of generating currency from the network is that is provides incentives to the miners.

The Semantic Layer

This provides a very important platform. The semantic layer is the layer in which bitcoins are used as a means of payment. It also provides a platform for bitcoins to be used as a store of value. The layer seems very important, isn’t it? The holders of bitcoin currency sign the valid transactions which signal the start of transferring the bitcoins among the nodes at the semantic layer. The transfer can also be made possible by the creation of smart contracts. The smart contracts transfer the coins between different accounts.

The lightning network

You’ve probably not heard of the lightning network. This is the latest invention being rolled out by the bitcoin community. This layer will have the ability to run on top of bitcoin. With this invention, there will come an application layer that is on top of bitcoin. It will be so exciting. The most interesting aspect is that its value can also be used to make payments. This will be made possible by transporting its value between people. With the invention of the lightning network, bitcoin will become a transport layer as well as an application layer.


Getting Insurance To Pay For Preventive Health Under The ACA

The Affordable Care Act (ACA) mandates that health insurance companies pay for preventive health visits. However, that term is somewhat deceptive, as consumers may feel they can visit the doctor for just a general checkup, talk about anything, and the visit will be paid 100% with no copay. In fact, some, and perhaps most, health insurance companies only cover the A and B recommendations of the U.S. Preventive Services Task Force. These recommendations cover such topics as providing counseling on smoking cessation, alcohol abuse, obesity, and tests for blood pressure, cholesterol, and diabetes (for at risk patients), and some cancer screening physical exams. BUT if a patient mentions casually that he or she is feeling generally fatigued, the doctor could write down a diagnosis related to that fatigue and effectively transform the “wellness visit” into a “sick visit.” The same is true if the patient mentions occasional sleeplessness, upset stomach, stress, headaches, or any other medical condition. In order to get the “free preventive health” visit paid for 100%, the visit needs to be confined to a very narrow group of topics that most people will find vert constrained.

Similarly, the ACA calls for insurance companies to pay for preventive colonoscopy screenings for colon cancer. However, once again there is a catch. If the doctor finds any kind of problem during the colonoscopy and writes down a diagnosis code other than “routine preventive health screening,” the insurance company may not, and probably will not, pay for the colonoscopy directly. Instead, the costs would be applied to the annual deductible, which means most patients would get stuck paying for the cost of the screening.

This latter possibility frustrates the intention of the ACA. The law was written to encourage everyone – those at risk as well as those facing no known risk – to get checked. But if people go into the procedure expecting insurance to pay the cost, and then a week later receive a surprise letter indicating they are responsible for the $2,000 – $2,500 cost, it will give people a strong financial disincentive to getting tested.

As an attorney, I wonder how the law could get twisted around to this extent. The purpose of a colonoscopy is determined at the moment an appointment is made, not ex post facto during or after the colonoscopy. If the patient has no symptoms and is simply getting a colonoscopy to screen for colon cancer because the patient has reached age 45 or 50 or 55, then that purpose or intent cannot be negated by subsequent findings of any condition. What if the doctor finds a minor noncancerous infection and notes that on the claim form? Will that diagnosis void the 100% payment for preventive service? If so, it gives patients a strong incentive to tell their GI doctors that they are only to note on the claim form “yes or no” in response to colon cancer and nothing else. Normally, we would want to encourage doctors to share all information with patients, and the patients would want that as well. But securing payment for preventive services requires the doctor code up the entire procedure as routine preventive screening.